Residents Desk respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and applicable Portuguese data protection laws.
This Privacy Policy explains how personal data is collected, used, and protected when you use this website.
For the purposes of data protection law, Residents Desk acts as the data controller for personal data processed through this website.
If you have questions regarding this policy or your data, you may contact us through the contact details provided on the website.
We only collect personal data that is necessary and proportionate, including:
Name (if voluntarily provided)
Email address (for newsletter subscriptions or contact forms)
Information you choose to share in messages or inquiries
We may also collect limited technical data automatically, such as:
IP address (anonymized where possible)
Browser and device type
Pages visited and interaction data
Under GDPR, we process personal data based on the following legal grounds:
Consent – when you subscribe to our newsletter or contact us voluntarily
Legitimate interest – to operate, secure, and improve the website
Legal obligation – where required by applicable law
Personal data is used strictly for:
Responding to inquiries
Sending updates or informational emails (only if you opt in)
Improving website content and performance
Ensuring website security and proper functioning
We do not sell, rent, or trade personal data.
Residents Desk may use cookies and similar technologies to:
Improve website usability
Understand how visitors use the site
Analyze content performance
You can control or disable cookies through your browser settings at any time.
We may use trusted third-party service providers (such as analytics or email delivery platforms) to support website operations. These providers process data in compliance with GDPR and under appropriate data processing agreements.
Personal data is retained only for as long as necessary to fulfill its purpose or comply with legal obligations. You may request deletion of your data at any time.
As a user located in the EU, you have the right to:
Access your personal data
Rectify inaccurate data
Request erasure (“right to be forgotten”)
Restrict or object to processing
Withdraw consent at any time
Lodge a complaint with a supervisory authority
Appropriate technical and organizational measures are in place to protect personal data. However, no online system is completely secure.
This Privacy Policy may be updated periodically. The latest version will always be available on this page.
For more information, you can use our contact form.